Test your internet connection

Internet performance can fluctuate based on your internet service provider (ISP), your network, and your computer configuration. You can use the following tools to test your upload and download speeds and to troubleshoot connectivity issues.

Testing upload and download speeds

Although the speed tests that are available from the following websites can help you to identify problems, you might need outside assistance to isolate and correct problems.

The following table includes average speeds for different types of connections. We provide these numbers so you can compare your speed test results to them.

Type of connection Average speed
DSL (128k) 128 kbps
DSL (256k) 256 kbps
Cable / DSL (384k) 384 kbps
Cable / DSL (768k) 768 kbps
Cable / DSL (1.5Mbps) 1500 kbps
Full T-1 1544 kbps

If the speed tests identified a problem, reboot your network router and/or modem and then run the speed test again. If you don’t see an improvement, contact your network specialist (if you have one) or your ISP to determine whether steps such as changing your network hardware or updating your software will correct the problem.

Troubleshooting connectivity issues

You can use detection tools, such as PingPlotter from Nessoft, LLC External link (What's this?), to troubleshoot connectivity problems. These tools can provide additional information about your internet connection.

This icon appears alongside links to resources that are not developed or maintained by Thomson Reuters. We provide access to these resources for your convenience, but we are not responsible for their accuracy. If you need additional assistance, please consult your qualified technician and/or the vendor who developed the resource.

You can download an evaluation version of PingPlotter (or purchase a license) and use it to test your connection to our server. PingPlotter saves a history of test data to a file and generates reports that identify the server or router that is causing the issue.

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